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undergraduate thesis
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PRAĆENJE ZADOVOLJSTVA KORISNIKA KD AUTOTROLEJ UVOĐENJEM NORME ISO 9001
Bernarda Perković (2017)
The Polytechnic of Rijeka
Business Department
Metadata
TitlePRAĆENJE ZADOVOLJSTVA KORISNIKA KD AUTOTROLEJ UVOĐENJEM NORME ISO 9001
AuthorBernarda Perković
Mentor(s)Sanja Zambelli (thesis advisor)
Abstract
Komunalno društvo Autotrolej d.o.o. za prijevoz putnika Rijeka organizirano je u svrhu obavljanja javnog prijevoza putnika. Komunalno društvo Autotrolej d.o.o. 2006. godine uvodi sustav kvalitete ISO 9001:2008 te time postaje prvo komunalno društvo u Republici Hrvatskoj koji uvodi takav sustav. Način praćenja zadovoljstva korisnika usluge određen je u Postupku praćenja zadovoljstva korisnika kojim tvrtka nastoji ispuniti sve zahtjeve korisnika kako bi isti bili zadovoljni.
Committee MembersMarino Golob (committee chairperson)
Denis Buterin (committee member)
GranterThe Polytechnic of Rijeka
Lower level organizational unitsBusiness Department
PlaceRijeka
StateCroatia
Scientific field, discipline, subdisciplineSOCIAL SCIENCES
Economics
Organization and Management
Study programme typeprofessional
Study levelundergraduate
Study programmeProfessional Undergraduate Study of Entrepreneurship
Academic title abbreviationbacc. oec.
Genreundergraduate thesis
Language Croatian
Defense date2017-09-22
Parallel keywords (Croatian)kvaliteta korisnik ISO 9001
Resource typetext
Access conditionAccess restricted to students and staff of home institution
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:125:193635